Filing a Complaint
Making a Complaint
One way that the RPNAS fulfils their mandate of public protection is to receive and investigate complaints that are brought against Registered Psychiatric Nurses (RPNs), Graduate Psychiatric Nurses or former Registered Psychiatric Nurses. *
Complaints can be made by employers, other RPNs, or members of the public.
The RPNAS takes complaints seriously. All written complaints are reviewed by the Professional Conduct Committee of the Association
Public protection is always our priority.
*If the complaint is about a former RPN it may be dealt with within 2 years of the cancellation of the psychiatric nurse’s registration. The complaint must relate to conduct that occurred prior to the cancellation.
How to File a Complaint
A complaint must be sent in writing. You can send it either by postal mail or email. Please sent the complaint to the attention of the RPNAS Executive Director.
Information to Include
The person filing the complaint must state the full name of the Registered Psychiatric Nurse (RPN) or Graduate Psychiatric Nurse against whom the complaint is being made. The complaint must include a description of the incident or conduct in as much detail as possible and be signed by the complainant.
These details include:
- What happened
- The date(s) and time(s) at which the incident or behaviour happened
- The names of persons involved
- To whom the incident or behaviour was reported and when
- Any other details
The complaint should also include a description of:
- Any person affected by what the RPN or Graduate Psychiatric Nurse did or did not do
- Any witnesses to what happened
- Other persons who may have information about what happened